smoke detectors are an important part of fire safety. Do not
tamper with or remove the smoke detectors. Smoke detectors
are hard wired with a battery backup in case of a power failure.
They are wired in a series to alert the entire house if there
is smoke present, so it is normal that they all go off together.
All fire detectors are hardwired to a monitoring company,
and we will be notified if there is any malfunction in the
your alarm system. All alarm systems are hardwired to a monitoring
company, and we will be notified if there is any malfunction
in the alarm system. False alarms are important to report
to the monitoring company. After three false alarms, you are
billed by the fire company for repeated false dispatches.
breaker box controls the electricity throughout a house.
Individual breakers control batches of lights and electrical
outlets. The breaker box is located in the basement. It
is a grey box hanging on the wall. If a breaker is “tripped,”
it means that a batch of lights/electrical outlets needs
to be reset. This batch of lights/electrical outlets will
not work if the breaker has been tripped.
To reset a breaker, complete these steps in the following
1. Go to the breaker box.
2. Open the breaker box door.
3 .Look for the small switch that shows a red bar appearing
next to the switch. The red bar indicates that this is
the breaker that has tripped. There may be more than one
breaker displaying a red bar.
4. Turn the “tripped” switch that is displaying
the red bars(s) to the “off” position, then
back to the “on” position. The red bar should
go away. This will reset the breaker.
5. If the problem is not solved please submit a Service
your lights not turn on in a single room, try these steps
in the following order:
1. Replace the light bulb.
2. If the light remains inoperable, check the corresponding
breaker, and follow the steps for resetting a breaker.
3. If the problem is not solved, please
submit a Service
an outlet be inoperable in any room, try these steps in
the following order:
1. If there is a reset button located
in the middle of the outlet, push the reset button.
2. If the outlet remains inoperable, check the corresponding
breaker by following the steps located in What is a Breaker
3. If the problem is not solved,
submit a Service
often, an ordor of gas in a kitchen is caused by an extinguished
pilot light in the stove. This is common. To eliminate
the gas odor, the pilot light will need to be relit. Submit
the event of a significant water leak or pipe burst, immediately
turn off the main water valve located in the basement.
Turn the valve clock-wise to the off position.
toilet with continuously running water after flushing
may need an adjustment of the water level mechanism inside
the tank. If left unattended, a running toilet can significantly
increase your water bill. For immediate intervention,
we suggest that you turn the off the tiolet shut-off valves
to the off position. The shut off valves are located behind
the toilet near the floor. There is one knob that controls
the toilet tank. Then, submit a Service
your toilet clog, try these steps in the following order:
1.Use a plunger. Be sure the head
of the plunger creates a tight seal around the opening
in the toilet bowl.
2.If the toilet remains inoperable, submit a Service
constantly dripping faucet or shower head may need an adjustment
or the washer may need to be replaced. If left unattended,
a dripping faucet can significantly increase your water bill.
For immediate intervention, we suggest that you turn the
sink shut-off valves to the off position. Sink shut off
valves are located under the sink near the floor or inside
the sink cabinet. They are two silver knobs that control
the hot and cold water. Then, submit a Service
is important to keep sink and shower/tub drain plugs in place.
This prevents excessive hair build up which is the cause of
many clogged pipes.
your ceilings occasionally to ensure that you do not have
a water leak. Never ignore a water leak or running water.
If the leak appears to be coming from the upstairs bath,
turn off the water supply valves located under the toilet.
there is condensation in the frame of the refrigerator doors
when you open them, your refrigerator may need to be leveled.
To level the refrigerator, adjust the front legs by moving
them up and down. The refrigerator should have a slight tilt
from front to back.
machines must be sitting level. Do not move the machines.
Place your clothes evenly in the washer tub to keep the load
balanced during the running cycle. Do not overload the machines.
Clean the lint trap after using the dryer. This will prevent
potential fire hazards.
unit air conditioners need to be tilted slightly away
from the house so that the condensation coming from the
unit drips outside and not into the window well. Be sure
the air conditioner is secure in the window box. If you
need help with installation, submit a Service